Nebula WGS / YFull???

[okshtunas]

Hello everyone,

Does anyone know if there's a way to get in touch with Nebula besides their abysmal customer service?

Apparently, many Nebula WGS tests are added (in collaboration with YFull) to the tree. 

However, there is no clear system/notification. So, almost always, 90% of these tests fall off the tree due to a lack of payment. I have had 5 unknown origin samples tested through Nebula in my line that just fell off.

When I reached out to Nebula, and provided my line and asked if there's a way to check customer IDs in their system, the general customer service was useless and didn't know any way of finding this info.

It's a shame that most of these tests fall off the tree. Wish there was a way around this??

[Capsian20]

Hello everyone,

Does anyone know if there's a way to get in touch with Nebula besides their abysmal customer service?

Apparently, many Nebula WGS tests are added (in collaboration with YFull) to the tree. 

However, there is no clear system/notification. So, almost always, 90% of these tests fall off the tree due to a lack of payment. I have had 5 unknown origin samples tested through Nebula in my line that just fell off.

When I reached out to Nebula, and provided my line and asked if there's a way to check customer IDs in their system, the general customer service was useless and didn't know any way of finding this info.

It's a shame that most of these tests fall off the tree. Wish there was a way around this??

I believe that Nebula doesnt explain in detail that customers need to pay to Yfull so is seems to me  this is a mistake on only side (nebula )

[okshtunas]

Hello everyone,

Does anyone know if there's a way to get in touch with Nebula besides their abysmal customer service?

Apparently, many Nebula WGS tests are added (in collaboration with YFull) to the tree. 

However, there is no clear system/notification. So, almost always, 90% of these tests fall off the tree due to a lack of payment. I have had 5 unknown origin samples tested through Nebula in my line that just fell off.

When I reached out to Nebula, and provided my line and asked if there's a way to check customer IDs in their system, the general customer service was useless and didn't know any way of finding this info.

It's a shame that most of these tests fall off the tree. Wish there was a way around this??

I believe that Nebula doesnt explain in detail that customers need to pay to Yfull so is seems to me  this is a mistake on only side (nebula )

Is there any way to rectify this? Anyone that can be contacted?

Nebula's customer support is pretty horrendous.

[Geo]

I personally had the very tedious experience of persuading my nearest 1000y relative to pay for yfull analysis.
He saw no use of this info.
Thanks to my eloquence he paid but left not satisfied.

I would rather hope for some changes in yfull internal policies which would let us pay for some basic analysis without private snps and strs and for messaging interface

The same problem in persuading of bigY user to upload their results to yfull of free theytree or dnachron

[okshtunas]

I personally had the very tedious experience of persuading my nearest 1000y relative to pay for yfull analysis.
He saw no use of this info.
Thanks to my eloquence he paid but left not satisfied.

I would rather hope for some changes in yfull internal policies which would let us pay for some basic analysis without private snps and strs and for messaging interface

The same problem in persuading of bigY user to upload their results to yfull of free theytree or dnachron

I 100% agree with some sort of policy change. 

I recall asking them to make it a requirement to input the flag and language of earliest paternal ancestors, and YFull claimed this violated privacy rights.

I find it a ridiculous answer. How the hell does knowing a country/language origin violate a particular individuals privacy exactly? Why bother doing a Y-DNA test if you are going to remain hidden or "unknown". There is no personal name, address, email or other details connected to a simple flag and language indicator. Heck, even the village/region doesn't violate privacy.

I think it's either ignorance, and a lazy explanation.

[Capsian20]

I personally had the very tedious experience of persuading my nearest 1000y relative to pay for yfull analysis.
He saw no use of this info.
Thanks to my eloquence he paid but left not satisfied.

I would rather hope for some changes in yfull internal policies which would let us pay for some basic analysis without private snps and strs and for messaging interface

The same problem in persuading of bigY user to upload their results to yfull of free theytree or dnachron

Anway you are lucky 
I have same problem , i was trying to convince upload his sample to Yfull because his sample its important for me we have same subclade TMRCA only 415 years but he seems to be dissatisfied and he is told me he is not ready to pay 45 eurou

[Capsian20]

I personally had the very tedious experience of persuading my nearest 1000y relative to pay for yfull analysis.
He saw no use of this info.
Thanks to my eloquence he paid but left not satisfied.

I would rather hope for some changes in yfull internal policies which would let us pay for some basic analysis without private snps and strs and for messaging interface

The same problem in persuading of bigY user to upload their results to yfull of free theytree or dnachron

I 100% agree with some sort of policy change. 

I recall asking them to make it a requirement to input the flag and language of earliest paternal ancestors, and YFull claimed this violated privacy rights.

I find it a ridiculous answer. How the hell does knowing a country/language origin violate a particular individuals privacy exactly? Why bother doing a Y-DNA test if you are going to remain hidden or "unknown". There is no personal name, address, email or other details connected to a simple flag and language indicator. Heck, even the village/region doesn't violate privacy.

I think it's either ignorance, and a lazy explanation.

Is seems to me most the people doing test at Nebula are mostly concerned with the medical file not about Y-DNA and mtDNA and Autousmal

[okshtunas]

I personally had the very tedious experience of persuading my nearest 1000y relative to pay for yfull analysis.
He saw no use of this info.
Thanks to my eloquence he paid but left not satisfied.

I would rather hope for some changes in yfull internal policies which would let us pay for some basic analysis without private snps and strs and for messaging interface

The same problem in persuading of bigY user to upload their results to yfull of free theytree or dnachron

I 100% agree with some sort of policy change. 

I recall asking them to make it a requirement to input the flag and language of earliest paternal ancestors, and YFull claimed this violated privacy rights.

I find it a ridiculous answer. How the hell does knowing a country/language origin violate a particular individuals privacy exactly? Why bother doing a Y-DNA test if you are going to remain hidden or "unknown". There is no personal name, address, email or other details connected to a simple flag and language indicator. Heck, even the village/region doesn't violate privacy.

I think it's either ignorance, and a lazy explanation.

Is seems to me most the people doing test at Nebula are mostly concerned with the medical file not about Y-DNA and mtDNA and Autousmal

It's a shame

Would be great to have the ability to pay for these samples to keep them on the tree. I don't see it violating anything. At most it helps to accurate branching and age prediction based on private SNPs.

Not sure what a string of numbers reveals in terms of privacy to be honest.

[Capsian20]

I 100% agree with some sort of policy change. 

I recall asking them to make it a requirement to input the flag and language of earliest paternal ancestors, and YFull claimed this violated privacy rights.

I find it a ridiculous answer. How the hell does knowing a country/language origin violate a particular individuals privacy exactly? Why bother doing a Y-DNA test if you are going to remain hidden or "unknown". There is no personal name, address, email or other details connected to a simple flag and language indicator. Heck, even the village/region doesn't violate privacy.

I think it's either ignorance, and a lazy explanation.

Is seems to me most the people doing test at Nebula are mostly concerned with the medical file not about Y-DNA and mtDNA and Autousmal

It's a shame

Would be great to have the ability to pay for these samples to keep them on the tree. I don't see it violating anything. At most it helps to accurate branching and age prediction based on private SNPs.

Not sure what a string of numbers reveals in terms of privacy to be honest.

I think it should team Yfull to find solutions with nebula

[okshtunas]

Is seems to me most the people doing test at Nebula are mostly concerned with the medical file not about Y-DNA and mtDNA and Autousmal

It's a shame

Would be great to have the ability to pay for these samples to keep them on the tree. I don't see it violating anything. At most it helps to accurate branching and age prediction based on private SNPs.

Not sure what a string of numbers reveals in terms of privacy to be honest.

I think it should team Yfull to find solutions with nebula

Any way/any thing we can do to make it loud enough to put it on their radar?

[okshtunas]

Is seems to me most the people doing test at Nebula are mostly concerned with the medical file not about Y-DNA and mtDNA and Autousmal

It's a shame

Would be great to have the ability to pay for these samples to keep them on the tree. I don't see it violating anything. At most it helps to accurate branching and age prediction based on private SNPs.

Not sure what a string of numbers reveals in terms of privacy to be honest.

I think it should team Yfull to find solutions with nebula

I used a lead search tool and emailed the Founder and CEO LOL.

Hopefully it wasn't junk leads and they see it. Chances are it's going to spam though lol.

[Capsian20]

It's a shame

Would be great to have the ability to pay for these samples to keep them on the tree. I don't see it violating anything. At most it helps to accurate branching and age prediction based on private SNPs.

Not sure what a string of numbers reveals in terms of privacy to be honest.

I think it should team Yfull to find solutions with nebula

Any way/any thing we can do to make it loud enough to put it on their radar?

I dont know how to become team Yfull care about it maybe we can told them that most of those who doing tested with Nebula don't pay, and they should communicate with their clients to explain that payment to Yfull is necessary ?

[Capsian20]

It's a shame

Would be great to have the ability to pay for these samples to keep them on the tree. I don't see it violating anything. At most it helps to accurate branching and age prediction based on private SNPs.

Not sure what a string of numbers reveals in terms of privacy to be honest.

I think it should team Yfull to find solutions with nebula

I used a lead search tool and emailed the Founder and CEO LOL.

Hopefully it wasn't junk leads and they see it. Chances are it's going to spam though lol.

lol one billion percent going to spam, solution its team Yfull

[okshtunas]

I think it should team Yfull to find solutions with nebula

Any way/any thing we can do to make it loud enough to put it on their radar?

I dont know how to become team Yfull care about it maybe we can told them that most of those who doing tested with Nebula don't pay, and they should communicate with their clients to explain that payment to Yfull is necessary ?

I agree. Do we know who the CEO/Head of YFull is, and whether they're on Linkedin?

Maybe I can use the scouter tool to send them a message there.

I have communicated something similar to the general YFull team, but they always come up with an excuse as if their hands are tied.

[Capsian20]

Any way/any thing we can do to make it loud enough to put it on their radar?

I dont know how to become team Yfull care about it maybe we can told them that most of those who doing tested with Nebula don't pay, and they should communicate with their clients to explain that payment to Yfull is necessary ?

I agree. Do we know who the CEO/Head of YFull is, and whether they're on Linkedin?

Maybe I can use the scouter tool to send them a message there.

I have communicated something similar to the general YFull team, but they always come up with an excuse as if their hands are tied.

I think we need to connected with Christina Swords
Edit
She is was wrote post about Yfull but she is say in her post to should when uploaded to pay a Yfull
here post
https://nebula.org/blog/yfull-tutorial/